Refund policy

ZenVibe Living Refund & Return Policy
We want you to love your purchase! If there’s an issue with your order, here’s how we handle returns, refunds, and replacements:
Eligible Situations for Refund, Resend, or Return
•    Orders Delayed: If your order is significantly delayed beyond the estimated delivery window.
•    Orders Not Received: If your order never arrives.
•    Products Damaged: If your item arrives damaged—please provide photos or videos as proof.
•    Incorrect or Missing Products: If you receive the wrong item or something is missing.
•    Order Cancellation: If you need to cancel an order before it ships.
How to Start a Return or Refund
1.    Contact us at vizonaryvibz@gmail.com within 15 days of delivery.
2.    Provide your order number, a description of the issue, and clear photos or videos if the item is damaged or incorrect.
3.    We will review your claim and coordinate with our supplier (CJ Drop shipping) to resolve it.
4.    In some cases, you may be asked to return the product to our supplier for inspection.
Important Notes
•    All disputes and claims are handled through our support team and processed in accordance with our supplier’s (CJ Drop shipping) policies.
•    We do not accept returns for reasons outside of the eligible situations above (e.g., buyer’s remorse, ordering the wrong size/color unless it was our error).
•    Refunds or resends are processed once the issue is verified and, if required, the product is returned and inspected.
•    Please keep all original packaging until your claim is resolved.
Contact
For any issues, email us at vizonaryvibz@gmail.com with your order details and supporting evidence.